Purchasing information and sales conditions

Order

Orders can be placed either by e-mail, fax, phone or post. Please use our website www.biovendor.com for making online orders.

Distribution Network

BioVendor’s products can be ordered all over the world either from BioVendor headquarters, BioVendor daughter companies or from our local distributors. Your orders will be forwarded to the office, which is in charge of your market area. Please contact either BioVendor’s sales department or look at our website to obtain the details.

Required Information

  • Purchase order number (Credit card number, inquire)
  • Product catalog number and specification
  • Product size/quantity
  • Delivery address
  • Billing address (if different)
  • Contact name, e-mail address, and phone number
  • VAT number (for E.U. countries only)

Pricing and Payment Terms

Prices are subject to be changed without notice. Payment terms are net 30 days from invoice date. BioVendor does not agree to, and I s not bound by, any other terms or conditions that have not been expressly agreed to in writing by a duly authorized officer of BioVendor. Prepayment against a proforma invoice can be required from new customers.

The present catalog is intended for use with a separate price list. Prices are net and ex works. Please look at BioVendor website www.biovendor.com, contact either BioVendor or your local distributor for current price list.

Bulk Quantities

To better serve our customers, BioVendor offers extending the range of product size for our proteins and antibodies. Contact either BioVendor’s sales department or your local distributor for for alternative quantities and specific pricing.

Shipping

BioVendor reserves the right to select packaging and shipping method to ensure the product stability in the course of shipment and efficient tracking. Shipping and handling costs are prepaid and added to the invoice. The use of a purchaser’s account number can be arranged only when expressly required by the purchaser. Any damage during shipment is covered by the warranty provided in these terms and conditions.

Resale Prohibited

In the absence of an express written agreement to the contrary, all products are sold by BioVendor for the exclusive use of the purchaser and are not to be resold.

Product Specifications and Uses

With the exception of those immunoassay kits explicitly marked with IVD CE, which are registered in accordance with the requirements and the statutory instruments pursuant to In Vitro Diagnostic Medical Devices Directive 98/79/EC for in vitro diagnostic use within the European Union countries, BioVendor’s products are furnished for research use only. They must not be used as drugs, veterinary drugs, cosmetics, agricultural or pesticidal products, food additives or household chemicals.

Technical Assistance

Contact either BioVendor or your local distributor for technical assistance. Please do not forget to have along with you all the necessary information (problem specification or description, catalog number, batch number, etc.)

Claims and Returns

Products cannot be returned without any prior authorization. Contact either BioVendor branches or your local distributor for authorization and instructions. Packaging and products should be inspected immediately upon receipt. Notification of damage, shortage, defects or incorrect shipping should be given immediately by e-mail or fax.

Claims for quality or function of our products should contain product catalog number, batch number and detailed problem description. Raw data obtained with a product, subject of the claim, can be required.

Warranty

All BioVendor’s products are warranted to meet or exceed specifications as given in our product datasheets when used under normal conditions in your laboratory. Should any product fail to perform as warranted, upon notification, BioVendor shall promptly replace it, free of charge. BioVendor’s obligation and purchaser’s sole remedy is limited to such replacement of the product or, at the opinion of BioVendor, refund of the original purchase price.

BioVendor does not make any other warranty or representation whatsoever, whether express or implied, with respect to these products. In particular, BioVendor does not make any warranty of suitability, non-infringement, merchantability or fitness for any particular purpose of any product. In no event shall BioVendor be liable for incidental, consequential or punitive damages.



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